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Rabbit Care 24-HourRoadside Assistance Service

In addition to our innovative comparison platform for insurance and financial products, Rabbit Care provides each customer with emergency roadside service available 24/7, 365 days across 76 provinces in Thailand. Find yourself in the middle of a vehicle breakdown? Contact our emergency Call Center at 1438 to receive immediate assistance.

No matter what situation happens, please do not worry. Because Rabbit Care Broker gives you comprehensive support and complete care for your car.

Remark - If your insurer isn't on the list, please read the terms and conditions below to get 24-hour roadside assistance service.

Service Details

  1. Free mechanical advice over the phone. Member can use this service unlimited event per year.
  2. Emergency Roadside Repair: Free for the attendance of a vehicle recovery operator to assist at the scene. Member can use this service one event per year
  3. Emergency Towing of a Vehicle: Free for the first 25 km. per event of towing from place of Vehicle breakdown to garage or service center. For any kilometer exceeding of 25 km, EATH will charge THB 30 per km and shall be responded by the Member. Member can use this service one event per year.
  4. Emergency Gasoline Refill Service: Free for the attendance of a gasoline refill operator at the scene include 10 litres of fuel per event. Member can use this service one event per year. For subsequent occasions within the same year the cost of gasoline will be responsible by the Member.
  5. Emergency Vehicle Access Service (Locksmith): Free pick up the spare key within 20km from the breakdown site. For any kilometer exceeding of 20 km. will be charged THB 25 per km. and shall be responded by the Member. Or if the Member needs special locksmith, the cost of the locksmith will be responsible by the Member. Member can use this service one event per year.
  6. Emergency Medical Assistance Services (Demestic and Applied for road accident case only):

• Emergency Medical Evacuation
• Emergency Medical Repatriation
• Repatriation of the Member’s Immediate Family
• Repatriation of Mortal Remains

Cover in Thailand with the coverage up to THB300,000 per event and up to 7 person per event. Member can use this service one event per year.

  1. Continuation of Journey: EATH shall refer and arrange for the information and reservation for the above services to the Member. All the expenses incurred by the service will be a responsibility of the Member. Member can use this service unlimited event per year

1) An alternative vehicle car rental, or
2) Hotel accommodation, or
3) Transportation Ticket.

Terms of Service

  1. The Roadside Assistance Service is limited to vehicle age maximum to 15 years.
  2. The Roadside Assistance Service is provided only for 4-wheel vehicles (personal use; sedan, pickup).
  3. The vehicles must have a proper license to use the service.
  4. The service does not include accidents and natural disasters.
  5. The Roadside Assistance Service is limited only to the incident on public road, highway road and parking road. However, this service does not include logging service on the road, the beach, the barriers, the construction site of race track or the restricted areas.
  6. The service is available for immobile vehicles only. A cost of any spare part is not included.
  7. The service is available in all cases, except in bad weather conditions or road conditions.
  8. The service does not cover the cost of more than two persons or two vehicles.
  9. Towing services are limited to the immobilized vehicle with safety.
  10. Towing service can be requested as often as necessary. You will be charged in a special rate based on emergency assistance programs throughout Thailand.
  11. The additional cost of towing service for modified car and/or special towing equipment shall be your responsibility.
  12. Ferry fare or toll fee for the vehicle shall be your responsibility.
  13. The company shall not be liable for any expenses incurred from damage to goods or commercial goods on vehicles. The customer must transfer from the vehicle before receiving the service.
  14. The company shall not be liable for any charges or expenses incurred while the towing vehicle carry overweigh of the design capacity of manufacturer or caused from the use of a vehicle in an automobile race or any type of racing.