Rabbit Care Frequently Asked Questions

What is Rabbit Care?

Rabbit Care Broker Company Limited is Thailand’s leading marketplace for insurance (life & non-life insurance broker) and financial products (loan & credit card advisory) such as car insurance, expat health insurance and expat covid-19 insurance 
 

Visit rabbitcare.com to learn more about us and our services. In case you need help, please call our Care Center 1438, where our staff is available 24/7 to service you.

Why Rabbit Care?

  • Trust: Rabbit Care Broker Company Limited operated under a Life insurance broker license no. Chor00011/2559, Non-Life insurance broker license no. Wor00021/2557
  • One stop services: Rabbit Care Broker Company Limited is Thailand’s leading marketplace for insurance (life & non-life insurance broker) and financial products (loan & credit card advisory) that provides our customers throughout the process, making our customers as comfortable as possible.

Can customers contact Rabbit Care's staff directly?

Our customer services team will contact customers through the company's system only. No policy for staff members to contract directly with customers via their personal phone number.

 

Any inquiry please call our Care Center 1438, where our staff is available 24/7 to service you.

Why can't I call Rabbit Care's number back?

Sorry for the inconvenience, because the phone number that you have received the call from was the number of the system directly from the company, so customers can't be contacted. 

If you need help from us, please call our Care Center 1438, where our staff is available 24/7 to service you.

Was Rabbit Care called Rabbit Finance before?

On September 27, 2021, we rebranded our "Rabbit Finance" to "Rabbit Care" as a part of our rebranding strategy. The major idea of this step is to strengthen our growth and commitments by helping our customers identify what our brand is in the marketplace.

The changes will not affect Rabbit Finance's customers, you are our valuable customers and we ensure that your experience with Rabbit Care will be better.

Has Rabbit Care reached the top of the insurance industry innovation?

We are certainly at the top of the insurance innovation because we have Care OS. This system calculates consumers’ demand to offer the best products to our customers. Customers can compare prices and coverage quickly, simply and conveniently.

What special services does Rabbit Care offer to customers?

Rabbit Care has special offers for customers including:
 

  • 10% discount if you installed a car camera
  • 10-month installments by debit or credit card
  • Free pick up if your car has an accident
  • Care Center : 24/7 customer service
  • 24-hour Roadside Assistance
  • Send driver to home safely

Frequently Asked Questions in Each Product

FAQs: Car Insurance

If I have not received the policy after the insurance purchase, what should I do?

Usually, the car insurance policy is sent to you in advance of the expiration date. 

If you have not received the policy, please contact our Care Center 1438, where our staff is available 24/7 to service you.

We will help you to solve the issue. We may inquire more about your information such as vehicle inspections, photographs, and coordination in various fields.

Does Rabbit Care offer car tax extension service?

Rabbit Care does not provide car tax renewal service for customers. However, customers can purchase Car CTPL and bring Car CTPL for tax renewal at the Provincial Land Transport Department. Or you can bring Car CTPL to the tax renewal service point as well.

How to check car insurance premiums via Rabbit Care?

Because car insurance premiums for each car type is different depending on the car’s brand, model, age, sum insured, and claim conditions, the customers can check insurance prices via the following channels:

  • Compare car insurance prices on this link.
  • Care Center 1438, where our staff is available 24/7 to service you.

What are the required documents for buying car insurance?

  • For personal use: A copy of ID card or passport, a copy of vehicle registration, and the insurance policy of your previous car (if any).
  • For company use: A copy of ID card or passport), a copy of vehicle registration, the insurance policy of your previous car, and the company certificate.

What should I do if I have an accident and have not received my insurance policy?

Customers can still make a claim because Rabbit Care starts to cover you immediately from the first payment of premiums.

If I lose my Car CTPL or car insurance policy, what should I do?

Customers can report the lost document(s) to the police officer. After that, please send the original report to Rabbit Care and we will contact the insurance company as soon as possible.

If I cancel my car insurance, how long does it take to get a refund?

You can directly notify Rabbit Care of your cancellation by sending us a copy of your ID card or Passport (stating you want to cancel your insurance), a copy of your bank account, and the original policy (if you have already received the policy), and all documents.

 

The refund process will take approximately 30-45 working days after receiving all required documents.

When will I get my car insurance policy documents?

Rabbit Care will send you the policy via mail. We will send the documents to the address you indicated within 15-30 working days after the policy has been issued.

How do I report a car accident?

Customers can contact us at 02-3058737, 24 hours a day.

FAQs: Expat Covid-19 Insurance

Why should I buy COVID-19 insurance with Rabbit Care?

Rabbit Care is an insurance broker of BTS Group Holdings Public Company Limited, one of the 50 successful companies in Thailand. Rabbit Care is a trusted insurance brokerage company with a license legally issued by Office of Insurance Commission (OIC).

 

Also, Rabbit Care is Omise's world-class electronic security online insurance broker, and is certified for electronic security from Comodo, the world's leading security program maker.

 

Buying insurance online via Rabbit Care is easy and complete with service such as

 

  • Compare COVID-19 insurance premiums from many companies in one place.
  • Easy to find information as long as you have the internet.
  • A variety of COVID-19 insurance plans.

How to purchase COVID-19 insurance?

For non-Thai residents (Expats or travelers), you are required to purchase COVID-19 insurance before traveling into Thailand.

 

The easiest way to buy your Expat COVID-19 insurance is online purchase from Rabbit Care. It is quick and easy to purchase online within a few minutes. Or you can contact our Care Center 1438, where our staff is available 24/7, for more information.

What are the required documents to get COVID-19 insurance?

Required documents are as follows:

  • A copy of ID card or passport
  • A copy of the beneficiary's ID card
  • Documents confirming the relationship between the insured and the beneficiary (if the surname is different) such as a copy of the house registration, and a copy of the birth certificate

    You should send us documents online to minimize the risk of COVID-19.

What is the coverage of COVID-19 insurance?

COVID-19 insurance provides the following protections:

  • One-time payment coverage when diagnosed with COVID-19
  • Compensation coverage for death or coma due to COVID-19
  • Daily compensation coverage when diagnosed with COVID-19

 

Customers should also check the details and exclusions before making a decision to purchase COVID-19 insurance.

Which payment methods are available?

You can pay your COVID-19 insurance using one of the following methods:

  • Direct payment by cash, check, cashier's check or bill of exchange.
  • Payment by credit card, VISA, Master Card and debit card of all banks.
  • Pay via bank counters or ATMs.

 

By sending payment documents to 

If I want to cancel my COVID-19 insurance, what should I do?

You can cancel the insurance by filling out the policy cancellation form and send the documents to Rabbit Care, No. 1032/1-5, 14 Krit Building (2nd Floor), Rama 4 Road, Thungmahamek, Sathorn, Bangkok 10120.

 

The cancellation process will take up to 45 working days, depending on the payment method, and the bank policy. After that, the bank will refund your account.

  • If you paid by bank transfer, you will be refunded within 4-7 days.
  • If you paid by credit/debit card, you will be refunded within 45 days.

FAQs: Expat Health Insurance

Why do I have to buy health insurance with Rabbit Care?

  • Rabbit Care is a trusted Broker Company with the Life insurance broker license No. Chor00011/2559 and the Non-Life insurance broker license No. Wor00021/2557
  • You can get a quote and check insurance plans online within a few minutes. It is quick and easy, and you can even get your health insurance from home.
  • Our Rabbit Care staff will contact you to confirm your information and help you purchase the insurance coverage you selected.

What are the required documents to get health insurance?

Documents required to purchase insurance are as follows:

 

  • A copy of ID card or passport.
  • In case that the insured is a child without an identification card, a copy of the birth certificate or a copy of the house registration can be used.
  • The insurance application form (depending on each insurance type)
  • Medical examination certificate (depending on insurance plan)

 

For other documents, you can inquire for more information from your insurance agent, insurance company, or you can ask for more advice from Rabbit Care, either via LINE: @rabbitcare or Care Center 1438, where our staff is available 24/7 to service you

How to buy health insurance with Rabbit Care?

For customers who are interested in purchasing health insurance with Rabbit Care, you can view details of various insurance plans via these following channels:

  • Get a quote and check plans online from here.
  • Our Care Center 1438, where our staff is available 24/7 to service you.
  • LINE: @rabbitcare

Which payment methods are available?

You can pay your health insurance using one of the following methods:

  • Direct payment by cash, check, cashier's check or bill of exchange.
  • Payment by credit card, VISA, Master Card and debit card of all banks.
  • Pay via bank counters or ATMs.

 

And send the payment documents to: 

What if I cancel my health insurance?

You can cancel the insurance by filling out the policy cancellation form and send the documents to Rabbit Care, No. 1032/1-5, 14 Krit Building (2nd Floor), Rama 4 Road, Thungmahamek, Sathorn, Bangkok 10120.

 

The cancellation process will take up to 45 working days, depending on the payment method, and the bank policy. After that, the bank will refund your account.

  • If you paid by bank transfer, you will be refunded within 4-7 days.
  • If you paid by credit/debit card, you will be refunded within 45 days.

What are the conditions of the Waiting Period?

You will not get compensation in case that the insured is diagnosed during the first 30-120 days (according to the terms of the insurance plan) after the policy start date. Therefore, the insurer should always study the details before purchasing the insurance.

 

“A waiting period” is the amount of time you must wait before some or all of their coverage comes into effect. You may not receive benefits for claims filed during the waiting period. Waiting periods may also be known as “elimination periods” and “qualifying periods”.

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