customer portal

Frequently Asked Questions About Auto Insurance

5 Things to Know Before Buying Car Insurance

How can I enquire a car insurance quote?

Customers can request a quote within 24 hours through the following channels:


    - Compare insurance premiums through the website by completing various steps.. https://rabbitcare.com/product/motor-insurance/Questions?insorr=mainpager 
    - Call the Care Center staff at 1438.
    - Contact via LINE OFFICIAL ACCOUNT @Rabbitcare

What are your supported payment channels?

Customers can choose between 2 payment methods: via PromptPay or debit/credit cards and by paying the total amount or in installments.

 

What documents are required for a voluntary car insurance purchase?

The required documents for an application for voluntary car insurance are:

 

1. Copy of the ID or a copy of the passport of the vehicle owner.
2. Name change certificate (in case of change of name).
3. A copy of the vehicle registration certificate (blue book), the current page or the purchase contract.
4. A copy of the driver's license indicated in the policy (if the driver's name is chosen).

How can I track the shipping status of my policy?

Customers can proceed as follows.

 

1. track the status of the policy by going to the website. https://portal.rabbitcare.com/
 

2. when the customer selects the menu, they will go to the authentication page. They can fill in the information to get the OTP code by selecting the ID card number (Thai), passport number (foreigner), or taxpayer number (corporate).
 

3. Once logged in, the customer must fill in the information as specified.
 

4. when the customer has filled in the information, the system will send the OTP code to your customer's phone number, which he can use to confirm his identity.
 

5. when you enter the OTP code, the system displays information about all the policies that the customer has ordered. These are sorted from the newest order to the last.

 

The system displays the following information.

 

- The status of the policy
- Number of the orders
- Date of the order
- Vehicle information: Car make, vehicle registration
- Name of the insurance company
- Type of Insurance
- Period of protection
- Status of delivery

 

Customers can press the more details button to see the details of the insurance policy and the package delivery number of the policy by pressing the package tracking link.

 


- On the day Kerry's staff delivers the insurance policy, customers will receive a text message, as shown in the picture below. Customers need to pick up the phone when Kerry Transport employees call in

 

How can I renew my policy?

Rabbit Care will contact customers within 45 days to make the insurance premium offer. Rabbit will call you and you will receive a text message with the links to pay for the renewal, or you can contact the following channels by providing any of the information (vehicle registration, order number, phone number or name)

 

- LINE OFFICIAL ACCOUNT @RabbitCare
- Facebook Messenger: RabbitCare
- Email: [email protected]
- Care Center 1438

Buy Insurance

  • Insurance basics

  • Benefits

  • Quotation

Do I need to have a mandatory insurance?

Cars and motorcycles registered with the Ministry of Land Transport are subject to compulsory insurance by law to:

 

1. Compensate the injured/dead who have died or been harmed as a result of a motor accident 
2. As a guarantee that the costs of medical care for accident victims will be paid to the hospital
3. As a welfare measure of the state for the victim of an accident.
4. As an important document for the annual tax renewal

What is covered under compulsory insurance?

The compulsory insurance coverage is categorized into 2 different scenarios:

 

1. The driver is responsible for the damage
                  1.1 In case of injury, the insurance coverage is up to 30,000 THB
                  1.2 In case of death or loss of organs the coverage is up to 35,000 THB

 

2. The driver is not at fault:
                  2.1 In case of injury the coverage is up to 80,000 THB
                  2.2 In case of death or loss of organs the coverage is up to 500,000 THB
                  2.3 For overnight hospitalization, coverage is up to THB 200 per day for up to 20 days.

What are the differences between car insurance types?

The following information describes the difference between each insurance type:

 

1st class insurance: Can be claimed in all cases according to the conditions of the policy.
2+ class insurance: Covers parties and the loss of the car in case of a car accident.
3+ class insurance: Covers parties in case of a car accident but not the loss of the car.
2 class insurance: Covers only the parties in case of loss of a car or case of fire.
3 class insurance: Protects only third parties but not the loss of a car.

What is a no-claim bonus?

The no-claim bonus is a discount for car owner with a good or claim free driving record. The discount varies across insurance companies.

What is road tax?

Motor vehicle tax is a mandatory and annually recurring tax that the vehicle owner must pay in order to obtain permission to use public roads. When the vehicle owner has successfully paid the annual road tax, the authorities issue a visible tax stamp in the form of a small square cardboard plate containing the official receipt.

 

The tax is broken down into private use by up to 7 people (Ror. 1), more than 7 people (Ror. 2), as well as passenger cars registered for more than 7 years (Ror. 3) and motorcycles registered for more than 5 years (Ror. 12). The annual motor vehicle tax can be paid online through the following link: https://service.dlt.go.th/esvapp/login.jsf

What is the benefit of having a dashboard camera?

It allows customers to record driving incidents, which can be used as evidence in the event of an accident. Depending on the insurer's policy, customers with a dashboard camera are eligible for an additional discount. 

Can I renew my policy with the same insurer through Rabbit Care?

Yes. Contact the sales representative to present the insurance premium that you consider and submit the information below:


1. Copy of the last policy
2. Renewal notice from the insurance company

 

If coverage renewal has been agreed upon with Rabbit Care, the client must send a copy of their ID card to authorize Rabbit Care to renew the policy with the following message: "Consent for Rabbit Care to provide renewal service". After Rabbit Care's sales staff receives the documentation, the case is forwarded to the insurance company, which transfers the right to service the client to Rabbit Care. The insurance company will take approximately 7 to15 business days after your original policy has expired.

What is a coverage?

Coverage compensates the policyholder in the event of a loss caused by an accident under the conditions specified in the insurance policy.

Payment

What are your supported payment channels?

Customers can choose between 2 payment methods: via PromptPay or debit/credit cards and by paying the total amount or in installments.

 

What are the monthly payment options?

The monthly payment terms are as follows:

 

Customers can choose to pay insurance premiums in installments of 3, 6 or 10 months via PromptPay or debit/credit cards.

 

For installment payments through the bank of the card holder, the customer can choose from 0% installment plans of 3, 6 and 10 months at participating banks.

What is the payment process?

There are 2 types of payment options as follows:

 

1. QR code


   1.1 The sales representative will send the payment link to the channels they have been instructed. You can check the link via LINE, FACEBOOK, SMS, and email according to the channels received.
   1.2 Click the link to open and pay.
   1.3 Scan the QR code to pay via the bank app.
   1.4 When the payment is completed, customers will receive a receipt by email.

 

2. Credit card/debit card


   2.1 The sales representative will send the payment link to the channels they have been notified. You can check the link via LINE, FACEBOOK, SMS, and email, depending on the channels received.
   2.2 Click on the link to open and pay.
   2.3 Enter your credit/debit card details to pay.
   2.4 When the payment is completed, customers will receive a receipt by email.

I have not received any payment link, what should I do?

Customers must contact Customer Service to report new payment information or provide basic information such as vehicle license plate number, order number, phone number, or name through the following channels:


- LINE OFFICIAL ACCOUNT @RabbitCare
- Facebook Messenger: RabbitCare
- Email: [email protected]

Where can I find my payment receipt?

Customers who pay the full amount will receive a receipt by email within 1-3 business days after payment.

 

When paying in installments, customers will receive a receipt via email within 1-3 business days after payment the first installment. 


For the next installment payment, the customer will receive an SMS after successful payment.

My Order

  • Document submission

  • Car inspection

  • Policy delivery

  • Change policy details

What documents are required for a voluntary car insurance purchase?

The required documents for an application for voluntary car insurance are:

 

1. Copy of the ID or a copy of the passport of the vehicle owner.
2. Name change certificate (in case of change of name).
3. A copy of the vehicle registration certificate (blue book), the current page or the purchase contract.
4. A copy of the driver's license indicated in the policy (if the driver's name is chosen).

What documents are required for a mandatory car insurance purchase?

The required documents for an application for compulsory car insurance are:

 

1. Copy of the ID or a copy of the passport of the vehicle owner.
2. Name change certificate (in case of change of name).
3. A copy of the vehicle registration certificate (blue book), the current page or the purchase contract.
4. A copy of the driver's license indicated in the policy (if the driver's name is chosen).

How can I submit the documents?

Customers can send documents through the following channels:

 

- LINE OFFICIAL ACCOUNT @RabbitCare
- Facebook Messenger: RabbitCare
- Email: [email protected]

Cancellation

How can I cancel my policy?

The original policy may be canceled in accordance with terms & conditions by sending the following documents to Rabbit Care Broker Company Ltd.:

 

1. A copy of the vehicle owner's ID card. (The name must match the front of the insurance certificate. The copy must be valid and state the reason for cancellation of the policy.)
2. Actual insurance policy/bill (In case of lost documents, customers must report it and attach the actual notice instead).
3. Copy of the car purchase contract in case of car dealer (if available).
4. Bankbook (The name of the account holder must be the same as the name of the insured in the insurance policy).

 

Address: 
Krit Building, 3rd Floor, Sathorn South Road, Thungmahamek Subdistrict, Sathon District, Bangkok 10120.

How much refund will I receive after my policy cancellation?

Customers receive the refund after submitting the actual contract document to the insurance company with a receipt and a tax invoice. 
 

The insurance company determines the refund amount according to the rules established by the OIC.

Renewal

How can I renew my policy?

Rabbit Care will contact customers within 45 days to make the insurance premium offer. Rabbit will call you and you will receive a text message with the links to pay for the renewal, or you can contact the following channels by providing any of the information (vehicle registration, order number, phone number or name)

 

- LINE OFFICIAL ACCOUNT @RabbitCare
- Facebook Messenger: RabbitCare
- Email: [email protected]
- Care Center 1438

Why did my renewal premium increase?

The insurance company will not accept a renewal if there is an additional premium from last year that has not been paid due to a claim before the original policy expired. The same applies if the original insurance premium does not cover the total loss.
 

We are able to provide you with a quote from other insurance companies for comparison.

Help & claim

I had an accident what should I do? / I have a claim, what should I do?

Customers can take the following steps:

 

1. Contact your insurance company to file a claim or report the accident.
2. If there are injured people, call an ambulance or rescue team. If you don't know how you can contact the Care Center by calling 1438 and pressing 0 so we can also coordinate emergency assistance. Or contact us through the LINE OFFICIAL ACCOUNT @Rabbitcare. The staff will ask for customers' details.
3. Wait at the scene of the accident until you are helped, or follow the advice of the insurance staff.
4. Do not move the car unless ordered to do so by the police or you have clear evidence of who is in the wrong and who is in the right. If the car is moved, the company must be notified.
5. You should not agree to compensate for the damage, but wait until the insurer has verified the accuracy of the claim.

How can I find a garage to repair my car?

Customers can file a claim through the following insurer websites: 


1. Viriya Insurance Public Company Limited (Click Here)
2. Thanachart Insurance Public Company Limited (Click Here)
3. Tokyo Insurance Public Company Limited (Click Here)
4. Dhipaya Insurance Public Company Limited (Click Here)
5. AXA Insurance Public Company Limited (Click Here)
6. Bangkok Insurance Public Company Limited (Click Here)

Others

  • How can I withdraw my PDPA consent?

  • Big C Voucher

How can I withdraw my PDPA consent?

Customers may request to withdraw their consent according to the PDPA or ask questions about the use of their personal information.
Please contact us via the website https://rabbitcare.com/privacy-Policy or the personal data protection officer.


Rabbit Care (i.e. Rabbit Care Co., Ltd., Rabbit Carebroker Company Limited and ASK Direct Group Company Limited).


Address No. 1, Q House Lumpini Building, 29th Floor, Sathorn South Road, Thungmahamek Subdistrict, Sathorn District, Bangkok 10120.
E-mail [email protected] or telephone 02-022-4791

About Rabbit Care

How to contact Rabbit Care?

Customers can contact Care Center staff through the following channels:

 

- LINE OFFICIAL ACCOUNT @RabbitCare
- Facebook Messenger: RabbitCare
- Email: [email protected]
- Care Center 1438

What are the operating hours of Rabbit Care?

Rabbit Care is available 24 hours a day, Monday through Sunday.

How is Rabbit Care licensed?

Rabbit Care Broker Company Limited is licensed and regulated under OIC.

 

Broker license for line insurance: Nr. 00021/2557
Broker license for life insurance: Nr. Ch 00011/2016.

 

Customers can check the list of brokers under the control of OIC:
1. Access the OIC website at http://oiceservice.oic.or.th/liceenseageny/license.php?ration=search
2. Enter the insurance broker's name or license number
3. Click on the "Search" button