Frequently Asked Questions About Auto Insurance
5 Things to Know Before Buying Car Insurance
How can I enquire a car insurance quote?
Customers can request a quote through the following channels:
- Compare car insurance via our website by filling out the required information.
- Compare car insurance via Rabbit Care application rabbitcare.co/app
- Contact our Care Center at 1438 (8.00-21.00)
- Contact us via our Line Official Account @rabbitcare.
What are your supported payment channels?
Customers can choose between PromptPay or debit/credit cards and by paying the total amount or in installments.
What documents are required for a voluntary car insurance purchase?
The required documents for an application for voluntary car insurance are:
- Copy of the ID or a copy of the passport of the vehicle owner.
- Name change certificate (in case of change of name).
- A copy of the vehicle registration certificate (blue book), the current page or the purchase contract.
- A copy of the driver's license indicated in the policy (if the driver's name is chosen).
How can I track my policy status?
After the insurer approves the policy, Rabbit Care will upload the policy as an ePolicy, which will be available for download via the Rabbit Care app.
You can track your order status, policy status and details, including other exclusive benefits in the Rabbit Care app.
Download here > http://rabbitcare.co/app
Digital Policy as Primary Format
To support our environmental sustainability efforts, we now provide digital policies as our primary format.
However, if you prefer a physical copy, you can easily request one via the Rabbit Care app by following the path below.
Home > Submit Help Request > Physical Policy Delivery
How can I renew my policy?
Rabbit Care will contact customers within 90 days to offer the insurance premium renewal. You will receive a call, and a text message with payment links for the renewal will be sent to you. Alternatively, you can contact us through the following channels by providing any of the following details: vehicle registration, order number, phone number, or name.
Contact hours:
Monday to Sunday, from 8:00 AM to 9:00 PM.
LINE Official Account: @RabbitCare
Email: [email protected]
Care Center: 1438
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Insurance basics
Benefits
Quotation
Do I need to have a mandatory insurance?
Cars and motorcycles registered with the Ministry of Land Transport are subject to compulsory insurance by law to:
- Compensate the injured/dead who have died or been harmed as a result of a motor accident
- As a guarantee that the costs of medical care for accident victims will be paid to the hospital
- As a welfare measure of the state for the victim of an accident.
- As an important document for the annual tax renewal
What is covered under compulsory insurance?
The compulsory insurance coverage is categorized into 2 different scenarios:
1. The driver is responsible for the damage
1.1 In case of injury, the insurance coverage is up to 30,000 THB
1.2 In case of death or loss of organs the coverage is up to 35,000 THB
2. The driver is not at fault:
2.1 In case of injury the coverage is up to 80,000 THB
2.2 In case of death or loss of organs the coverage is up to 500,000 THB
2.3 For overnight hospitalization, coverage is up to THB 200 per day for up to 20 days.
What are the differences between car insurance types?
The following information describes the difference between each insurance type:.
- Type 1 insurance: Can be claimed in all cases according to the conditions of the policy.
- Type 2+ insurance : Covers parties and the loss of the car in case of a car accident.
- Type 3+ insurance: Covers parties in case of a car accident but not the loss of the car.
- Type 2 insurance covers only the parties in case of loss of a car or case of fire.
- Type 3 insurance protects only third parties but not the loss of a car.
What is a no-claim bonus?
The no-claim bonus is a discount for car owner with a good or claim free driving record. The discount varies across insurance companies.
What is road tax?
Motor vehicle tax is a mandatory and annually recurring tax that the vehicle owner must pay in order to obtain permission to use public roads. When the vehicle owner has successfully paid the annual road tax, the authorities issue a visible tax stamp in the form of a small square cardboard plate containing the official receipt.
The tax is broken down into private use for up to 7 people (Ror. 1), more than 7 people (Ror. 2), as well as passenger cars registered for more than 7 years (Ror. 3) and motorcycles registered for more than 5 years (Ror. 12). The annual motor vehicle tax can be paid online through the following link: https://service.dlt.go.th/esvapp/login.jsf
What is the benefit of having a dashboard camera?
It allows customers to record driving incidences, which can be used as evidence in the event of an accident. Depending on the insurer's policy, customers with a dashboard camera are eligible for an additional discount.
Can I renew my policy with the same insurer through Rabbit Care?
Yes, you can. Please send the following documents to the sales staff for them to offer an insurance premium quote for your consideration:
- A copy of the latest insurance policy.
- The reminder letter from the insurance company.
- A copy of your ID card, authorizing Rabbit Care to handle the renewal. You must write the following message: "I authorize Rabbit Care to handle this matter only."
Once you agree to renew your insurance with Rabbit Care, the sales staff will proceed to submit your request to the insurance company to transfer the management to Rabbit Care. The insurance company will approve the policy 7 days after your current policy expires, and the new policy will continue coverage seamlessly from your previous policy.
Terms and conditions are as specified by the insurance company.
What is a coverage?
Coverage compensates the policyholder in the event of a loss caused by an accident under the conditions specified in the insurance policy.
Payment
What are your supported payment channels?
Customers can choose between PromptPay or debit/credit cards and by paying the total amount or in installments.
What are the monthly payment options?
Details of Monthly Installment Payment:
When paying in installments with Rabbit Care Lending
You can choose to pay your insurance premium in installments for 3, 6, 8, or 10 months, according to the terms set by the company.
When paying in installments with the card-issuing bank:
You can choose to pay your insurance premium in installments with your card-issuing bank. Please review the installment terms and conditions set by the bank.
What is the payment process?
There are 2 types of payment options as follows:
1. QR code
- The sales representative will send the payment link to the channels they have been instructed. You can check the link via LINE, Facebook, SMS, and email according to the channels received.
- Click the link to open and pay.
- Scan the QR code to pay via the bank app.
- When the payment is completed, customers will receive a temporary receipt from Rabbit Care in the link
2. Credit card/debit card
- The sales representative will send the payment link to the channels they have been notified. You can check the link via LINE, Facebook, SMS, and email, depending on the channels received.
- Click on the link to open and pay.
- Enter your credit/debit card details to pay.
- When the payment is completed, customers will receive a temporary receipt from Rabbit Care in the link
I have not received any payment link, what should I do?
You need to contact the Customer Support team through the following channels and request a new payment link, along with providing basic information such as your vehicle registration number, order number, phone number, or name:
Contact hours:
Monday to Sunday, from 8:00 AM to 9:00 PM.
- Line Official Account: @rabbitcare
- Email: [email protected]
Where can I find my payment receipt?
After you make the insurance premium payment, you will immediately receive a temporary receipt from Rabbit Care via the payment link.
For the official receipt/tax invoice from the insurance company, you can download it through the Rabbit Care app.
Go to Policies → Details → View → Receipt (tap the PDF icon on the right).
Your receipt will be saved as a file on your mobile phone.
My Order
Document submission
Car inspection
Policy delivery
Change policy details
What documents are required for a voluntary car insurance purchase?
The required documents for an application for voluntary car insurance are:
- Copy of the ID or a copy of the passport of the vehicle owner.
- Name change certificate (in case of change of name).
- A copy of the vehicle registration certificate (blue book), the current page or the purchase contract.
- A copy of the driver's license indicated in the policy (if the driver's name is chosen).
What documents are required for a mandatory car insurance purchase?
The required documents for an application for compulsory car insurance are:
- Copy of the ID or a copy of the passport of the vehicle owner.
- Name change certificate (in case of change of name).
- A copy of the vehicle registration certificate (blue book), the current page or the purchase contract.
- A copy of the driver's license indicated in the policy (if the driver's name is chosen).
How can I submit the documents?
You can submit your documents through the following channels:
- Line Official Account: @rabbitcare
- Email: [email protected]
Cancellation
How can I cancel my policy?
You can submit a policy cancellation request via the Rabbit Care app :
Home > Contact Request > Cancellation & Refund
Our team will contact you via the email address you provided.
Or you can cancel your policy by sending the following documents to Rabbit Care Broker Co., Ltd. (Attn: Policy Cancellation Department), BBD Building, 9th Floor, Rama 4 Road, Mahaphruttharam, Bangrak, Bangkok 10500:
- A copy of the vehicle owner’s ID card (matching the name on the policy), signed and stating the reason for cancellation.
- A copy of the original policy schedule/receipt/tax invoice. (If the documents are lost, the customer must file a police report and attach a copy of the report.)
- A copy of the vehicle sale contract (if applicable, in case the customer has sold the vehicle).
- A copy of the first page of the bank account book (the account holder’s name must match the name on the policy).
Note: For policy cancellations, Rabbit Care will deduct cancellation fees and processing charges, as well as the coverage cost for the period of actual coverage, calculated from the coverage start date until the date the company receives the cancellation request.
How much refund will I receive after my policy cancellation?
You will receive your refund within 15 days after we have received all required documents and the cancellation has been confirmed by the insurer. The refund amount will be calculated based on the remaining coverage period using the short-rate method, in accordance with the guidelines of the Office of Insurance Commission (OIC). Refund processing will begin once the original policy document, receipt, and tax invoice have been received.
Renewal
How can I renew my policy?
Rabbit Care will contact customers within 90 days to offer the insurance premium renewal. You will receive a call, and a text message with payment links for the renewal will be sent to you. Alternatively, you can contact us through the following channels by providing any of the following details: vehicle registration, order number, phone number, or name.
Contact hours:
Monday to Sunday, from 8:00 AM to 9:00 PM.
LINE Official Account: @RabbitCare
Email: [email protected]
Care Center: 1438
Why did my renewal premium increase?
The insurance company will not accept a renewal if there is an additional premium from last year that has not been paid due to a claim before the original policy expired. The same applies if the original insurance premium does not cover the total loss.
We are able to provide you with a quote from other insurance companies for comparison.
Help & claim
I had an accident what should I do? / I have a claim, what should I do?
You can follow these steps:
- Contact your insurance company to report the claim or accident.
- If there are any injuries, immediately call an ambulance or emergency rescue services.
- Stay at the scene until help arrives, or follow the instructions provided by the insurance staff.
- Do not move the vehicle unless the police are present or there is clear evidence of who is at fault. If the vehicle is moved, inform the insurance company.
- Do not agree to any settlement or compensation. Wait for the insurance adjuster to assess the situation to ensure everything is accurate.
Others
How can I withdraw my PDPA consent?
Big C Voucher
How can I withdraw my PDPA consent?
Customers may request to withdraw their consent according to the PDPA or ask questions about the use of their personal information.
Please contact us via the website https://rabbitcare.com/privacy-Policy or the personal data protection officer.
Rabbit Care (i.e. Rabbit Care Co., Ltd., Rabbit Carebroker Company Limited and ASK Direct Group Company Limited).
Address No. 1, Q House Lumpini Building, 29th Floor, Sathorn South Road, Thungmahamek Subdistrict, Sathorn District, Bangkok 10120.
E-mail [email protected] or telephone 02-022-4791
About Rabbit Care
How to contact Rabbit Care?
Customers can contact Care Center staff through the following channels:
Contact hours:
Monday to Sunday, from 8:00 AM to 9:00 PM.
- LINE OFFICIAL ACCOUNT @RabbitCare
- Email: [email protected]
- Care Center 1438
What are the operating hours of Rabbit Care?
Rabbit Care service hours are from Monday to Sunday, 8:00 AM to 9:00 PM.
How is Rabbit Care licensed?
Rabbit Care Broker Company Limited is licensed and regulated under OIC.
Broker license for line insurance: Nr. 00021/2557
Broker license for life insurance: Nr. Ch 00011/2016.
Customers can check the list of brokers under the control of OIC:
1. Access the OIC website at http://oiceservice.oic.or.th/liceenseageny/license.php?ration=search
2. Enter the insurance broker's name or license number
3. Click on the "Search" button
