RABBIT CARE SERVICES AND PAYMENT POLICY
Rabbit Care Company Limited ("Company") does not allow employees to receive payments from customers either in cash and/or transferred to employees’ bank accounts or to any other individual’s bank account (“Unauthorized Payment Channel”).
The Company is a service provider offering insurance, credit card, and loan products. The Company would like to announce our services and payment policy. Please familiar yourself with the following for secured and smooth experiences.
- Personal contact between employees and customers through other (communication) channels apart from the Company’s official channels
The Company values your privacy; therefore, the Company does not allow any personal contact between employees and customers through other (communication) channels apart from the Company’s official channels under any circumstances to prevent potential issues.
For example, customers should never add employees' personal LINE accounts for direct contact purposes. Customers should only contact through the Company’s official channel such as the Company's official LINE account. - Payments
The Company does not receive any payment via Unauthorized Payment Channel. In case customers have to make payments to the Company, please deposit and/or transfer money directly to the Company's bank account or bank accounts designated by the Company only, to prevent fraud and other potential issues.
i.e. Payments via bank transfer, credit card, or online payment application, the recipient bank account must be under the Company’s name.
For example, customers should never transfer or deposit money into a bank account under an individual’s name and should never make cash payments to employees or any other individuals. - Security Measure
To prevent personal data disclosure or data theft and for security measures, customers should never share passwords and personal data such as credit card numbers, bank account information, and any other personal data to anyone. Customers should also avoid using public computers or insecure internet networks when browsing. - Company and employee’s verification
Customers could verify the existence of our employees and the Company’s information through the Company's website, customer service center, or information received from the Company. - Reporting suspicious issues or problems
In case customers experience any suspicious issues or problems regarding the services provided, please call 1438, or send email to [email protected], or send message through the Company’s official social media accounts (Facebook, Line, Instagram).
The Company takes these matters very seriously. Please be informed of our services and payment policy to avoid potential issues. Please note that under no circumstances shall the Company be held liable or responsible for any claims, losses, damages, expenses, or other inconvenience resulting from or in any way connected to the payments via the Unauthorized Payment Channel. Should you have any questions or suggestions, please call 1438, available 24/7.
If customers have mistakenly transferred money to the wrong bank account (“Unauthorized Recipient”) and want to retrieve the money back, customers could try the following:
- Contact the bank used for the transaction to obtain information about the Unauthorized Recipient.
- Notify the owner of the Unauthorized Recipient and ask them to contact their bank to return the money.
- Contact the Unauthorized Recipient bank and report the situation.
Retrieving money from Unauthorized Recipient takes time and might have additional costs, please be cautious and double-check the accuracy of the recipient bank account before doing any transaction.
