Q: Where do I find &quot;My Vouchers&quot; in the app?

Go to the Home menu (bottom left corner), then select My Vouchers.

Q: How do I redeem a voucher?

<ol><li>App → Home → My Vouchers</li><li>Select the voucher you wish to redeem</li><li>Present the QR code or barcode to the staff for scanning (or follow the store’s instructions)</li></ol>

Q: Big C e-voucher rules

<ul><li>Usage: Valid for in-store purchases only (not applicable for online purchases).</li><li>Remaining balance: Any unused value cannot be exchanged or refunded in cash.</li><li>Returns: If a purchase made with a voucher is canceled or returned, the voucher value used cannot be refunded or reissued.</li><li>Combination with other promotions: Can be used in conjunction with other store promotions, unless otherwise specified by the store.</li><li>Exclusions: Not valid for alcohol, tobacco, mobile top-ups, gift cards, online purchases, and other items as specified by Big C.</li><li>Expiry date: Please check the expiry date in the “My Vouchers” menu. Expired vouchers cannot be reissued.</li></ul>

Q: Voucher troubleshooting

<ul><li>Link won't open: Some devices/networks block links due to anti-scam measures. Try another network or screenshot the QR to present at the store.</li><li>Store can't scan my QR: Turn off Dark Mode (Night Mode), then present the QR again.</li></ul> Still stuck? <ul><li>LINE Official Account: <a href="https://page.line.me/qmj8140g">@RabbitCare</a></li><li>Email: <a href="mailto:insurance@rabbit.co.th">insurance@rabbit.co.th</a></li><li>Care Center: <a href="tel:1438">1438</a></li></ul> Contact hours: Monday to Sunday, from 8:00 AM to 9:00 PM.

Question 1

What is &quot;My Vouchers&quot;?

Accepted Answer

Special privileges or rewards that customers may receive from Rabbit Care promotional campaigns.

After completing the insurance premium payment through Rabbit Care service channels, customers can check their available, used, and expired vouchers from this menu.

How to check your vouchers: App → Home → My Vouchers

the Big C e-voucher is approximately 30 days after the payment of your insurance premium.

Question 2

Where do I find &quot;My Vouchers&quot; in the app?

Accepted Answer

Go to the Home menu (bottom left corner), then select My Vouchers.

Question 3

Do I need to log in before redeeming a voucher?

Accepted Answer

You must log in each time using your registered phone number.

If you are a new user, go to Profile → Personal Information, then enter the policyholder’s ID number (or Tax ID number / passport number) to verify your identity.

Question 4

How do I redeem a voucher?

Accepted Answer

App → Home → My Vouchers
Select the voucher you wish to redeem
Present the QR code or barcode to the staff for scanning (or follow the store’s instructions)

Question 5

How do I know if redemption was successful?

Accepted Answer

After use, the voucher moves to Redeemed status in My Vouchers.

Question 6

How can I view redeemed or expired vouchers?

Accepted Answer

How to check your vouchers: App → Home → My Vouchers

Question 7

When will I receive my Big C voucher?

Accepted Answer

For the Big C e-voucher, you will receive an SMS notification to the registered phone number in the system. The estimated upload time for the Big C e-voucher is approximately 30 days after the payment of your insurance premium, according to the promotional terms.

Open the app → Home → My Vouchers
Select the voucher you want to use
Present the QR code or barcode to the staff for scanning (or follow the store's instructions)

How to use the E-Voucher:
Inform the staff that you wish to use the discount voucher. The staff will press F7 in the system and enter the 17-digit coupon code you received, starting with *(asterisk) followed by the 17 digits.

Question 8

Big C e-voucher rules

Accepted Answer

Usage: Valid for in-store purchases only (not applicable for online purchases).
Remaining balance: Any unused value cannot be exchanged or refunded in cash.
Returns: If a purchase made with a voucher is canceled or returned, the voucher value used cannot be refunded or reissued.
Combination with other promotions: Can be used in conjunction with other store promotions, unless otherwise specified by the store.
Exclusions: Not valid for alcohol, tobacco, mobile top-ups, gift cards, online purchases, and other items as specified by Big C.
Expiry date: Please check the expiry date in the “My Vouchers” menu. Expired vouchers cannot be reissued.

Question 9

Voucher troubleshooting

Accepted Answer

Link won't open: Some devices/networks block links due to anti-scam measures. Try another network or screenshot the QR to present at the store.
Store can't scan my QR: Turn off Dark Mode (Night Mode), then present the QR again.

Still stuck?

Contact hours:
Monday to Sunday, from 8:00 AM to 9:00 PM.

Question 10

How long does policy upload take?

Accepted Answer

Typically, the policy will be uploaded within 15 business days after the vehicle inspection is completed.

Once the insurer has approved the policy, Rabbit Care will upload the ePolicy for download via the app.

You can track your order and policy status through the Rabbit Care app: rabbitcare.co/app

Rabbit Care primarily delivers policies in digital format to provide convenience, allowing you to access your policy anytime, anywhere through our application, while also supporting environmental sustainability.

Once the policy is uploaded to the Rabbit Care app, an SMS notification will be sent to your registered phone number.

However, if you require a physical copy of the policy, you can submit a request via the Rabbit Care app by following the steps below:

Home > Contact Request > Policy Delivery

Question 11

How do I download my policy document (e-copy)?

Accepted Answer

Open the Rabbit Care app.
Go to Policies → Details → View Information → Policy (tap the PDF icon on the right).
Tap the download icon in the top right corner.

Or contact us at:

LINE Official Account: @RabbitCare
Email: insurance@rabbit.co.th
Care Center: 1438

Contact hours:
Monday to Sunday, from 8:00 AM to 9:00 PM.

Question 12

How do I get a receipt?

Accepted Answer

After completing the insurance premium payment, you will immediately receive a temporary receipt from Rabbit Care via the payment link.

For the official receipt/tax invoice issued by the insurance company, you can download it through the Rabbit Care application.

Open the Rabbit Care app.
Go to Policies → Details → View Information → Receipt (tap the PDF icon on the right).
Tap the download icon in the top right corner.

Or contact us at:

Contact hours:
Monday to Sunday, from 8:00 AM to 9:00 PM.

Question 13

What installment options are available?

Accepted Answer

Details of Monthly Installment Payment:

When paying in installments with Rabbit Care Lending: You can choose to pay your insurance premium in installments for 3, 6, 8, or 10 months, according to the terms set by the company.
When paying in installments with the card-issuing bank: You can choose to pay your insurance premium in installments with your card-issuing bank. Please review the installment terms and conditions set by the bank.

Question 14

How do I pay an installment (QR)?

Accepted Answer

In the app, open the Installment schedule for your existing policy, tap Pay, and scan the PromptPay QR with your banking app. After payment, the status updates to Paid automatically.

Question 15

Where can I find the phone number for claim reporting?

Accepted Answer

Open the app → Select Policy → Details.
You will find the insurer’s contact number.

You can tap “Call Now” to contact the insurance company directly from the app.

Question 16

Forgot your Rabbit Care app password?

Accepted Answer

How to reset your Rabbit Care app password:

Select the icon in the top right corner of the app.
Enter your phone number to receive an OTP via SMS.
Enter the OTP you received.
Set a new password for your Rabbit Care app.

Rabbit Care Application

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What You Can Do with the App

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Exclusive Vouchers

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Download Documents Anytime

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How the App Works

Customer Rewards & Vouchers

My Vouchers (For Eligible Customers)

What is "My Vouchers"?

Where do I find "My Vouchers" in the app?

Do I need to log in before redeeming a voucher?

How do I redeem a voucher?

How do I know if redemption was successful?

How can I view redeemed or expired vouchers?

When will I receive my Big C voucher?

Big C e-voucher rules

Voucher troubleshooting

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