Q: Do I need to log in before redeeming a voucher?

Yes. Log in first. If you're new, go to Profile → Personal Information and enter the policyholder's National ID number to verify.

Q: How do I redeem a voucher?

<ol><li>App → Profile → My Vouchers</li><li>Open the voucher you want to redeem</li><li>Show the QR code / barcode to the cashier to scan (or follow the merchant's instructions)</li></ol>

Q: When will I receive my Big C voucher?

<ul><li>Full payment: We send an SMS to the registered phone number with an e-voucher link, typically within ~30 working days after payment.</li><li>Cash installments: We send an SMS once you complete all installments, typically within ~30 working days after the final installment.</li></ul> To change the phone number on file, contact Care Center 1438.In-store use: Inform staff you're using an e-voucher; staff presses F7 and enters the voucher code.

Q: Big C e-voucher rules

<ul><li>Use: In-store purchases only (not online).</li><li>Remaining value: Any leftover is void (no change/refund).</li><li>Returns: If you cancel/return a purchase made with a voucher, the voucher value is non-refundable.</li><li>Combine promos: Can be used with other store promotions unless the store states otherwise.</li><li>Exclusions: Alcoholic beverages, cigarettes, mobile top-ups, gift cards, online purchases, and other items as specified by Big C.</li><li>Expiry: Check expiry in My Vouchers; expired vouchers cannot be reissued.</li></ul>

Q: Voucher troubleshooting

<ul><li>Link won't open: Some devices/networks block links due to anti-scam measures. Try another network or screenshot the QR to present at the store.</li><li>Store can't scan my QR: Turn off Dark Mode (Night Mode), then present the QR again.</li><li>Still stuck? Contact 1438, LINE OA @rabbitcare, Facebook Messenger (Rabbit Care), or insurance@rabbit.co.th.</li></ul>

Q: How long does policy delivery take?

<ul><li>Type 1 (with inspection): Policy is issued after vehicle inspection passes per insurer conditions.</li><li>Type 1 (no inspection) &amp; renewals: ~15–30 business days.</li><li>Transfer Code (same plan, new agent): ~15–30 business days. The insurer approves the new policy 7 days after the previous policy expires to ensure continuous coverage.</li></ul> Notes:<ul><li>Requests can be submitted 30–45 days before coverage start.</li><li>For renewals, if there is a claim after the renewal notice, the insurer may request updated information before approval.</li></ul>

Question 1

What is &quot;My Vouchers&quot;?

Accepted Answer

Privileges or rewards customers receive when paying an insurance premium through Rabbit Care. You can see available, redeemed, and expired vouchers in this menu.

Path: App → Profile → My Vouchers

Question 2

Where do I find &quot;My Vouchers&quot; in the app?

Accepted Answer

Go to the Profile menu (bottom right) and select My Vouchers.

Question 3

Do I need to log in before redeeming a voucher?

Accepted Answer

Yes. Log in first. If you're new, go to Profile → Personal Information and enter the policyholder's National ID number to verify.

Question 4

How do I redeem a voucher?

Accepted Answer

App → Profile → My Vouchers
Open the voucher you want to redeem
Show the QR code / barcode to the cashier to scan (or follow the merchant's instructions)

Question 5

How do I know if redemption was successful?

Accepted Answer

After use, the voucher moves to Redeemed status in My Vouchers.

Question 6

How can I view redeemed or expired vouchers?

Accepted Answer

App → Profile → My Vouchers → tabs: Available / Redeemed / Expired.

Question 7

When will I receive my Big C voucher?

Accepted Answer

Full payment: We send an SMS to the registered phone number with an e-voucher link, typically within ~30 working days after payment.
Cash installments: We send an SMS once you complete all installments, typically within ~30 working days after the final installment.

To change the phone number on file, contact Care Center 1438.

In-store use: Inform staff you're using an e-voucher; staff presses F7 and enters the voucher code.

Question 8

Big C e-voucher rules

Accepted Answer

Use: In-store purchases only (not online).
Remaining value: Any leftover is void (no change/refund).
Returns: If you cancel/return a purchase made with a voucher, the voucher value is non-refundable.
Combine promos: Can be used with other store promotions unless the store states otherwise.
Exclusions: Alcoholic beverages, cigarettes, mobile top-ups, gift cards, online purchases, and other items as specified by Big C.
Expiry: Check expiry in My Vouchers; expired vouchers cannot be reissued.

Question 9

Voucher troubleshooting

Accepted Answer

Link won't open: Some devices/networks block links due to anti-scam measures. Try another network or screenshot the QR to present at the store.
Store can't scan my QR: Turn off Dark Mode (Night Mode), then present the QR again.
Still stuck? Contact 1438, LINE OA @rabbitcare, Facebook Messenger (Rabbit Care), or insurance@rabbit.co.th.

Question 10

How long does policy delivery take?

Accepted Answer

Type 1 (with inspection): Policy is issued after vehicle inspection passes per insurer conditions.
Type 1 (no inspection) & renewals: ~15–30 business days.
Transfer Code (same plan, new agent): ~15–30 business days. The insurer approves the new policy 7 days after the previous policy expires to ensure continuous coverage.

Notes:

Requests can be submitted 30–45 days before coverage start.
For renewals, if there is a claim after the renewal notice, the insurer may request updated information before approval.

Question 11

How do I download my policy document (e-copy)?

Accepted Answer

In the app:

Open Rabbit Care app → Policy → select policy → View Details → Policy → tap the download arrow (top right).

Or contact us:

LINE OA @rabbitcare or insurance@rabbit.co.th and we'll send the file.

Question 12

How do I get a receipt?

Accepted Answer

In the app:

App → Policy → select policy → View Details → Receipt → tap download (arrow icon, top right).

Or contact us:

With your policy number/phone/name via LINE OA @rabbitcare, Facebook Messenger (Rabbit Care), insurance@rabbit.co.th, or Care Center 1438.

Question 13

What installment options are available?

Accepted Answer

Rabbit Care installments — per company terms; pay by PromptPay QR or Credit Card.
Bank installments — directly with the card-issuing bank, per the bank's conditions.
Our Rabbit Care experts can confirm which options apply to your chosen plan.

Question 14

How do I pay an installment (QR)?

Accepted Answer

In the app, open the Installment schedule for your policy, tap Pay, and scan the PromptPay QR with your banking app. After payment, the status updates to Paid automatically.

Question 15

Where are roadside and claim phone numbers?

Accepted Answer

In the app, open your Policy → View Details to access insurer contacts and roadside numbers. Use the in-app Call now buttons for your insurer.

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